Warranty on Shutter Frame and Shutter Panel
Eclipse® Shutters are warranted against such defects in material that might result in blistering, peeling, flaking, corroding, and fading of the shutter frame or panel members for a period of twenty-five (25) years from the date of installation. This Warranty on the Polyresin3® frame and Polyresin3® panels shall remain in effect only if normal cleaning practices are followed periodically (see section: Maintenance and Cleaning).
5 Year Warranty on Hardware
Eclipse® warrants that the hardware will remain in good operational condition for a period of five (5) years from the date of installation.
This Warranty must be received by Eclipse Shutters no later than thirty (30) days after the completed installation using the online registration form (eclipseshutters.com/warranty-registration). This will ensure the property owner is entitled to the 25 Year Warranty. The Warranty stipulated in this document is the only warranty applicable to Eclipse® Shutters and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to Eclipse Shutters 25 Year Warranty.
This Warranty applies only in respect to products used strictly for the purpose for which they were intended. Eclipse Shutters are intended for internal use only.
Eclipse Shutters liability is limited solely and exclusively to repair or replacement, at the option of Eclipse and under no circumstances will Eclipse be liable for incidental or consequential charges such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.
Replacement Parts or Repairs
Eclipse reserves the right to discontinue or change any Eclipse shutter as currently manufactured. If an exact replacement part is not available, Eclipse® reserves the right to substitute parts of equal quality at its sole option.
Exclusions from Warranty Coverage
The following are excluded from coverage under this Warranty:
Exposure to air pollutants and normal atmospheric conditions may cause all Polyresin3 surfaces to gradually suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under the Eclipse® Warranty.
Any defect, malfunction, or failure to perform which has occurred because of unreasonable use, improper application, or failure to perform reasonable or necessary maintenance.
Any damage to the shutters or components of the shutters caused by settlement or structural defects of the building in which they are installed.
Any damage caused by wind, hail, lightning, or other acts of God, intentional acts, accidents, negligence, or exposure to harmful chemicals or pollutants.
Damage caused by improper handling or installation.
Any shutter which has been repaired or modified or attempted to have been repaired or modified by any person other than a duly authorized representative of Eclipse Shutters.
Shutters are light controlling but not black out.
Shutters made without divider rails that are too wide or too high are not warranted.
Effective Date of Warranty
This Warranty will take effect the date the installation of the shutters has been completed. The registration must be submitted online (eclipseshutters.com/warranty-registration) to Eclipse Shutters no later than thirty (30) days from the date of installation.
Maintenance and Cleaning
Polyresin3 materials are closer to “maintenance free” than any other building material. However, surfaces may become dirty. Normal maintenance requires washing with mild soap and water using a soft cloth. For difficult to remove dirt and stains, water-based household cleaners can be used. Chlorine-based cleaners or other cleaners containing organic solvents could affect the surface appearance and durability of the product.
Procedure and Conditions of Warranty Remedy
Repairs are done at the Eclipse plant. Shutters must be brought to Eclipse or an Eclipse fabricator. Eclipse will not be responsible for any costs incurred in transporting shutters to and from the Eclipse plant. In the event that the Eclipse obligation under this Warranty is sought, the Owner must notify the Dealer/Distributor in writing within thirty (30) days after the defect has first appeared. Such notification must contain the following:
Name and address of the Owner.
Date of installation.
A brief description of the defect.
A Lifetime Guarantee
The Hunter Douglas Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us with an email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below. You can register your warranty here.
Covered by a Lifetime Limited Warranty
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
All internal mechanisms.
Components and brackets.
Operational cords for a full 7 years from the date of purchase.
Repairs and/or replacements will be made with like or similar parts or products.
Hunter Douglas motorization components are covered for 5 years from the date of purchase.
Not Covered by a Lifetime Limited Warranty
Any conditions caused by normal wear and tear.
Abuse, accidents, misuse or alterations to the product.
Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
Shipping charges, cost of removal and reinstallation.
To Obtain Warranty
Contact your original dealer (place of purchase) for warranty assistance.
If you are not the original owner, we may be able to provide you with repair parts and instructions free of charge. Visit our Parts Request form and submit your request to us or contact your local dealer for assistance. There will be costs associated with the repair. Visit our Dealer Locator to find an authorized dealer near you.
Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM – 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
To complete your warranty registration online, visit our Warranty Registration page. If you received a warranty registration card with your shipment, you can also either text the image with the camera icon to 71403. Alternatively, go to our US site or Canadian site and enter the code shown under the camera icon. If you have any issues entering your code, you can select “Use your model number or product name” at the bottom of the screen to manually enter your information.
Note: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. The Hunter Douglas Lifetime Limited Warranty is applicable for U.S. customers only. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
Since 1939, Graber has consistently held a high standard of quality for both products and service, ensuring you find the perfect, premium window treatments for your style and needs. The Graber Limited Lifetime Warranty represents a dedication to your complete satisfaction—ensuring a lifetime of beauty, excellence, and service when you need it most.
COVERED BY THE WARRANTY
- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed
- All internal mechanisms, components, and brackets
- For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, 2″ horizontal vinyl blinds slats, and vertical blinds vanes
- For five (5) years from date of purchase: motorization components and accessories (batteries not included), draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions)
- Repairs under this warranty will be made with like or similar parts
NOT COVERED BY THE WARRANTY
- Normal wear and tear
- Damage caused by abuse, accidents, alterations, misuse; failure to follow instructions for measurement, installation, use, cleaning, or maintenance
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight
- Slight color variation; natural variations in color, grain, or weave of natural materials
- Slight warpage of wood blinds or shutters; excessive warpage caused by high humidity
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation
- Unfinished cornices and valances; Palladian shelves
- Fabric used for “Customer’s Own Material” orders
How to Obtain Warranty Service
To learn more about warranty claims, contact your Graber Window Treatment Expert.
If you have additional concerns, you can reach Springs Window Fashions customer service directly at 1-800-221-6352 or firstname.lastname@example.org. Please note that SWF may defer actions on any claim for warping for a period of up to twelve (12) months from the date of the claim in order to permit acclimating to humidity and temperature conditions.
Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the product, etc. Warranty claims may be submitted to the customer service center at:
Customer Service Center
Springs Window Fashions, LLC
8467 Route 405 Highway South
PO Box 500
Montgomery, PA 17752-0500
The obligations of Springs Window Fashions are limited to the replacement or repair of parts or products found to be defective. It is at the sole discretion of Springs Window Fashions to determine whether product will be replaced or repaired.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS AND LIABILITIES. THE DURATION OF ANY IMPLIED WARRANTIES FOR ANY PRODUCT IS LIMITED IN DURATION TO THE WARRANTY TERM APPLICABLE TO SUCH PRODUCT AS SET FORTH ABOVE.
Some states do not allow the exclusion or limitation of incidental, punitive, or consequential damages, so this limitation or exclusion may not apply to you.
No person is authorized to extend or alter this warranty.