Three Generations of Family
As our business grew, Amy and I considered hiring our family members. I warned her that working with family in business can be “fraught with landmines.” If we were going to succeed in working with family members, as well as customers, we needed to learn a very important skill:
Listening With Empathy
That does not mean thinking about what you are going to say when the other person stops talking! Listening with empathy means really hearing your customer or family member as they express their needs to you and striving to fulfill those needs.
At a recent company get-together, as everyone was laughing and playing a card game, someone piped up “Listen to that beautiful noise!” It is beautiful to listen to associates and three generations of family enjoying playing and working together.
We look forward to serving you and your family and listening with empathy…with a goal of satisfying your needs.
– Told by Phil –
Meet Our Team
The family-first, “treat people the way you want to be treated” approach lines up perfectly with how Phil and Amy were raised. They’ve built Cardinal Blinds & Shutters on the foundation of this “Golden Rule”.
PHIL – FATHER
Phil loves the art of business. He is always thinking and talking about Cardinal Blinds & Shutters. Phil believes that if you’re going to extend an offer to someone, make sure it’s an offer you’d accept if on the other side. He is married to Judy, his wife of 36 years and together they have 7 children, 12 grand children and 3 great grandchildren.
AMY – DAUGHTER
Amy loves to meet people, so pull up a seat and say hello! Some of her favorite days are spent with her family and friends, just enjoying life together. Amy has 4 children and 5 grandchildren. Some of her favorite things: puzzles, game night with friends and dancing to the music of her favorite, local bands.
LISA – OPERATIONS MANAGER
Lisa is Amy’s sister and Phil’s daughter. Lisa enjoys spending time with her daughter Kelsey and their dog Kai. She is a huge sports fan and loves watching the St. Louis Cardinal’s win!. Lisa works hard at keeping everything running smoothly at Cardinal Blinds & Shutters, just try not to call the office if Kentucky Basketball is on…. Go Big Blue!
SUSAN – CONSULTANT
Susan has had a long, distinguished career in the corporate world. She and her husband Travis are the parents of Andy and Katherine and their two dogs. As a family, they enjoy the beach, football and trying out new restaurants.
CHRIS – INSTALLER
Chris is the kind of person you want to hang around with: thoughtful and funny. Often, you’ll hear Chris asking if there is anything he can help them with before he leaves for the day. We have nicknamed him “Mr. Fix-it” because he knows all there is needed to know about the ins and outs of window treatments. In his spare time, Chris enjoys refinishing furniture and spending time with his wife, Hannah, and their one-year-old son, Benjamin.
ZACH – INSTALLER
Zach is a blessing to have on our team. He is professional and thorough in all that he does. Whether it is cleaning blinds or installing shutters, Zach knows how to get the job done. Zach and his wife Heather have two adorable daughters and when he’s not hanging out with them, you’ll find him fishing.
ANDY – CONSULTANT
Andy is a rock star product consultant. He is extremely knowledgeable and experienced with helping clients pick the right window treatment for their project. When Andy is not assisting customers, he enjoys being with friends and going to concerts.
LORI – OFFICE
Lori is the first voice you will hear when contacting Cardinal Blinds & Shutters. She is a great help in everything thing she does. In her free time, Lori loves hiking and doing puzzles.
STEPHANIE – CUSTOMER SERVICE MANAGER
Stephanie is the voice on the phone that assists our customers with scheduling service work, measurements and installations. When Stephanie is not assisting customers, her and her three children like to go to the park, catch a movie or spend time with family and friends.
KELSEY – SALES COORDINATOR
Kelsey works in the office and assists the consultants by providing customers with timely proposals after their consultation. Kelsey enjoys spending time with friends, shopping and riding the fastest roller coasters.
GARY – INSTALLER
Gary is an asset to our team. His background is in carpentry and brings his knowledge and skills to each installation. He recently purchased his new home with his wife, Naomi, and enjoys fishing and hunting on his days off.